why do emails disappear from outlook inbox

We ended up having to go into the spam filter settings on the phone to change the configuration so that emails they wanted to receive would be allowed to come to their inbox.Įach phone model does this a little differently so check your documentation or call the vendor for help.

The message would come into their inbox, but as soon as the phone filtered the message, it would vanish. On : Read more Helpline columns from Jay Lee What they did not realize is that the Android phone had its own spam filtering app enabled and it was misidentifying certain email messages as spam and moving them to the spam folder. Typically, 'IMAP' doesn't appear in the test results unless a third-party web server is responding to Autodiscover requests.įor more information about the Autodiscover service, see How the Autodiscover service works.I recently worked with someone who was experiencing this same problem and, as it turns out, they had just bought a new Android phone and had configured the phone to connect to their email account. To verify you're experiencing this issue, use Microsoft Remote Connectivity Analyzer to test the Outlook Autodiscover process, and then search the text in the test results for the 'IMAP' text string. However, because Outlook receives a successful Autodiscover response that has IMAP settings, it marks the account as a non-Microsoft 365 account, and then stores the Autodiscover URL as the Last Known Good URL in the profile. This issue occurs because the Autodiscover process that's used by Outlook did not retrieve the XML from Microsoft 365, and received an unexpected result from a third-party web server that uses IMAP settings from either or Typically in this situation, the lookup fails and Outlook eventually performs an Autodiscover lookup against. Additionally, the option on the View tab to turn on or off the Focused Inbox also disappears.

When you switch from the Inbox to other folders, such as the Sent Items folder, and then you return to Inbox, the Focused Inbox option disappears.

You set up a Microsoft 365 account in Microsoft Outlook.

Why do emails disappear from outlook inbox